Grinders and sanders

HILTI TOOL SERVICE

1.1. PT Hilti Nusantara (Hilti) provides Hilti equipment services (Hilti Tools Service) through trained Hilti technicians at the Hilti Tools Service Center, using genuine Hilti spare parts in accordance with Hilti's technical repair procedure standards. 1.2. If the customer, or a third party, performs the repair of Hilti equipment independently, the benefits of the Hilti equipment service described in these Hilti Tools Service Terms and Conditions will not apply. 1.3. By submitting a repair service request to Hilti, the customer is deemed to have agreed to all the Hilti Tools Service Terms and Conditions. 1.4. Hilti may change the Hilti Tools Service Terms and Conditions at any time without prior notice to the customer. The latest Hilti Tools Service Terms and Conditions can be viewed on Hilti’s website at www.hilti.co.id.

NO COST PERIOD

2.1. The No Cost Period is a specific time period, starting from the date of purchase of the Hilti equipment until the end date of the No Cost Period, during which Hilti does not charge the customer for equipment repair services. The components of the Hilti equipment repair cost are outlined in Article 3.1.3. One of these components is the transportation cost for tool pickup and delivery, which will be waived during the No Cost Period for pickup and delivery locations within Java and Bali. 2.2. The No Cost Period applies to certain types of Hilti equipment for a specified duration, as outlined in Appendix A. 2.3. For any Hilti equipment repair service requested after the No Cost Period has ended, Hilti will charge the customer repair fees in accordance with the provisions described in Article 3 below.

REPAIR COSTS AND WARRANTY OUTSIDE THE NO COST PERIOD

3.1. Repair Cost Limit 3.1.1. The Repair Cost Limit is the maximum amount of repair costs for Hilti equipment that has exceeded the No Cost Period, which will be charged to the customer, excluding Value Added Tax (VAT). 3.1.2. The Repair Cost Limit applies from the day after the No Cost Period ends and remains valid for the lifetime of the Hilti equipment, or until Hilti decides to discontinue repair services for the equipment (Repair Stop). 3.1.3. The repair cost includes: 3.1.3.1. Transportation cost for picking up Hilti equipment from the customer’s location (only within Jabodetabek and Bali) 3.1.3.2. Service fee for damage analysis and repair labor 3.1.3.3. Cost of replacing worn or reasonably damaged components 3.1.3.4. Service fee for functional inspection, adjustment, and safety check 3.1.3.5. Transportation cost for delivering the equipment back to the customer’s location 3.1.4. The Repair Cost Limit value for each equipment type is outlined in Appendix A. Hilti reserves the right to adjust the Repair Cost Limit value without prior notice to the customer. 3.1.5. Customers are required to include the Service Order number in every Purchase Order for Hilti equipment repair.