Tool Service and Warranty

Enjoy long-lasting confidence with a warranty program designed to keep your tools performing at their best—no stress, no hassle.

Our promises

LIMITED WARRANTY

Materials and workmanship warranty

Hilti will repair or replace parts that break as a result of defects in materials or workmanship for 20 years.

WEAR AND TEAR COVERAGE

2 YEARS NO COST

Hilti will repair tools at no cost for 2 years from the date of purchase. Damage due to wear and tear is covered.

REPAIR WARRANTY

1 month repair guarantee

If your tool breaks down within 1 month of a paid repair, we will repair it free of charge for the same diagnostic.

REPAIR TURNAROUND

3 or 7 repair turnaround, or the repair is free

With pre-approval, we’ll repair your Hilti tool within 3 days (Jabodetabek) and 7 days (nationwide) or repair it free of charge.

LIMITED WARRANTY

Materials and workmanship warranty

Hilti will repair or replace parts that break as a result of defects in materials or workmanship for 20 years.

WEAR AND TEAR COVERAGE

2 YEARS NO COST

Hilti will repair tools at no cost for 2 years from the date of purchase. Damage due to wear and tear is covered.

REPAIR WARRANTY

1 month repair guarantee

If your tool breaks down within 1 month of a paid repair, we will repair it free of charge for the same diagnostic.

REPAIR TURNAROUND

3 or 7 repair turnaround, or the repair is free

With pre-approval, we’ll repair your Hilti tool within 3 days (Jabodetabek) and 7 days (nationwide) or repair it free of charge.

Fast. Simple. Always Online.

Request Your Tool Repair in Minutes via Hilti Online

Submit your repair request anytime, from any device—no paperwork, no waiting times. With Hilti Online, you can request tool pickup, and get your equipment back in top condition faster than ever. Convenience and reliability, all in one seamless digital experience.

Book repair now

Related services

Direct repair without approval

Skip delays and keep your tools moving—our pre‑approval form lets us repair your equipment immediately, without waiting for confirmation.

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Hilti trade-in program

Upgrade to the latest Hilti performance while getting value back from your old tools. Our Trade‑In Program makes it easy to refresh your tool with cutting‑edge technology that delivers greater productivity, durability, and efficiency on every job. Simply hand in your used tools—any condition, any brand—and receive instant credit toward brand‑new Hilti solutions built to keep your business moving forward.

Learn more

Tool service document

Tool service list warranty coverage

Syarat dan ketentuan layanan peralatan Hilti

Tool warranty coverage

Repair with Ease

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