To help you reduce this precious downtime period, we are launching the new initiative of “Direct Repair Without Approval.”
What is changing?
With this new initiative, Hilti will directly proceed with repairing your tools without your quotation approval if the estimated repair cost is less than or equal to Rp.1,000,000.- (exclusive of VAT). Hilti will still provide the quotation to you. If the estimated repair cost is greater than Rp.1,000,000.- (excluding VAT), Hilti will wait for quotation approval from customer before continuing with the repair process.
What is not changing?
Payment term and mode of payment will remain the same. Customer shall keep the payment ready as per the existing terms
Preapprovals
If you intend to change the value of Direct Repair Without Approval, you can provide a different value in the form of pre-approvals. Click below links for more detailed information.