The best products come with the best services
leading the industry with our 2-1-3 tool service promise
At Hilti, we provide you a full range of services, from Hilti Lifetime Service to tool repair, logistic and engineering.
We are dedicated to ensure you a higher productivity and greater safety at work, and to help you maximize your daily business.
2 YEARS NO COST WARRANTY
Up to 2 years wear & tear coverage
We will repair your tool completely free of charge for up to 2 years from the date of purchase. This includes damage resulting from normal wear and tear.
You don't have to pay for spare parts, labor cost, pick up and delivery charges.
After the wear & tear period, the cost of paid repairs are capped at our repair cost limit (RCL) for the remaining warranty period.
1 MONTH REPAIR WARRANTY
Our 1 month repair guarantee
If your tool breaks down within 1 month of a paid repair, we will repair it free of charge for the same diagnostic. This also covers:
- wear and tear
- free pick-up and delivery
3 DAYS OR FREE REPAIR PROMISE
3-day repair of your Hilti tools or no charge
When you buy a Hilti tool, you get more than just a tool. You also get the super fast Hilti tool repair service. At Hilti, with pre-approval, we’ll repair your Hilti tool within 3 days or repair it free of charge.
We’ll even pick it up at your jobsite and return it to you onsite as well*.
Just contact us by phone or online and we’ll do the rest. Every Hilti tool is registered, so there’s no proof of purchase required.
Super fast. Pleasantly predictable. Incredibly simple.
How does 3 days repair work?
HOW LONG WILL MY TOOL REPAIR TAKE
Let's get started right away - repair cost pre-approvals
A repair quote can delay the entire repair process by 14 days.
With your consent, we’d like to start work on your tool right away. By pre-approving charged repair costs up to the repair cost limit, you eliminate the quotation process – meaning we won’t delay repair work and less downtime for you.
Super fast and reliable
We'll collect, repair and return your tool to site, faster than any other tool repair service.
We even guarantee 3 working days turnaround time. If we fail, your repair is free!
*Conditions apply. Refer to T&Cs for details.
Contact us to request a tool repair
TERMS & CONDITIONS
Hilti Tool Cleaning Guide
Direct Repair Without Approval